CPENGRAMS - Centralized PENsion Grievances Redress And Monitoring System

 

CPENGRAMS  

Stands for: 

• Centralized PENsion Grievances Redress And Monitoring System 

• C + PEN + GRAMS  

• C for Centralized  

• PEN for Pension 

• GRAMS for Grievances Redress And Monitoring System   

What is:  

 

• Online Web-enabled System - For Speedy Redressal of Grievances -  Relating to Pension and Other Settlement Issues.  

 

Developed by: 

 

• NIC - National Informatics Centre, New Delhi -  Version 5.0 (30.01.2023) 

Maintained by 

 

• Department of Pension & Pensioner’s Welfare, Ministry of Personnel, Public Grievances & Pensioners.  

Salient features: 

 

• Registration of grievances online

• Remainders too online 

• See status Online 

• Available 24/7 

Covered: 

• Central Government MDOs 

• MDOs stands for Ministries, Departments & Organizations  

Who can Register: 

 

• A Pensioner 

• Any other person on behalf of a Pensioner 

• Pensioner’s Association (Recognized by Dept of Pension & Pensioners Welfare)   

Time Limit:

 

• Immediate Acknowledgement through CPENGRAM (on Mobile)  

• Maximum period - 60 days 

• An interim reply (In case not possible to give an immediate reply) 

Types of Grievances:  

  

1. Pension/Family Pension 

2. Other Retirement Benefits

3. Service-related i.e., Fixation of Pay, MACP, Qualifying Service, etc.

4. Medical facilities 

5. 7th CPC (Central Pay Commission) issues 

6. DA (Dearness Allowance) arrears 

7. NPS - New Pension Scheme

8. Others 

Not covered: 

1. Sub-judice - Pending with Courts 

2. Other than Pension Rules/instructions (they can be treated as Demand) 

3. For Employees in the service  

 

How to File a Grievance:  - 4 types  

1. Website - www.pgportal.gov.in/pension/  

2. Toll Free - 1800-11-1960 

3. Mobile App - UMANG  - Unified Mobile Application for New-age Governance developed by MeitY - Ministry of Electronics & Information Technology and NeGD - National e-Governance Division. 

4. By Post  

 Focus on: 

• Super Senior Pensioners (80 years & above) 

• Family Pensioners 

Appeal System: 

 

• If not resolved satisfactorily, a Pensioner can approach DPG 

• DPG stands for Director of Public Grievances (in the Cabinet Secretariat of the Government of India)  

• www.dpg.gov.in  

• Time limit to resolve - 30 days

Key points for MCQ:  

1. CPENGRAMS stands for Centralized PENsion Grievances Redress And Monitoring System  

2. Developed by NIC, New Delhi

3. NIC stands for National Informatics Centre

4.  MDOs stands for Ministries, Departments & Organizations  

5. The time limit for redressal of grievances - 60 days 

6. In case of Appeal - Time limit - 30 days 

7. The appeal can register with DPG

8. DPG stands for Director of Public Grievances (in the Cabinet Secretariat of the Government of India) 

9. Focus on Super Senior Pensioners and Family Pensioners  

10. Who is Super Senior Pensioner - 80 years of age and above 

11. Mobile App for Grievances - UMANG 

12. UMANG stands for Unified Mobile Application for New-age Governance  

13. MeitY stands for Ministry of Electronics & Information Technology

14. NeGD stands for National e-Governance Division 

—end—-

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Minimum Wages Act 1948 - Labour Laws

 

Minimum Wages Act 1948

Objects: 

• To secure minimum rates of wages in employment where wages are low.

• To prevent exploitation of unorganized labor.

• To ensure prompt payment of wages and overtime allowances.

• To stipulate working hours.

 Applications

• Applicable to the workers who are not governed by the Payment of Wages Act and Factories Act. 

• Applicable in areas like Road Construction, Building Operations, Stone breaking, Stone crushing, etc.  

• A Construction or Building operation covers new constructions, repairs, and maintenance of existing roads, buildings, bridges, tunnels, culverts, etc. 

• Indian Railways - Construction of Permanent Way. 

Wages Fixation 

• For workers employed in Scheduled employment listed in the Act - Wages fixed by the Central Government (Ministry of Labour) 

• Revised once in 5 years by the wage revision committee appointed by the appropriate Govt. 

• The wage revision committee  

• Members representing employers and workers in equal numbers.  

 

• Independent Members appointed by the appropriate Government - They should not be more than 1/3rd of Total Members. 

•  Indian Railways - Local rate is fixed and revised every year. This can be enhanced by 20% to 33% in emergencies by DRM/GM with the concurrence of Finance. In the event of more than one local rate being available, the highest rate is paid.  

Responsibility of Payment

• The employer is responsible for prompt payment of wages to all workers including contract labour employed under him.

Wage Period and Method of Payment

• Wage period not exceeding one month. 

• Less than 1000 workers  - Wages should be paid on a working day within 7 days after the Wage period. 

•  More than 1000 workers  - Wages should be paid on a working day within 10 days after the Wage period. 

• Discharge from Service: Wages should be paid before the close of the second working day after the discharge. 

• Retrenchment: Retrenchment compensation should be paid to the retrenched worker on the day of retrenchment. 

• Pay Slip:  Should be given at least one day before the payment. 

•  Payment of wages in kind is prohibited. 

• Only authorized deductions are allowed from Wages. 

Hours of Work

• Day - Not more than 9 hours 

• Week - Not more than 48 hours.  

Hours of Work (Spread over)

• Day - Not more than 12 hours 

• Week - Not more than 48 hours. 

Over Time Allowance

• Calculated at twice the rate of Ordinary wages for extra hours worked exceeding 9 hours in a day or 48 hours in a week.

Weekly Rest

• One day's rest with wages should be given to the worker every week. 

• CR - Compassionate Rest and OTA - Over Time Allowance are admissible for working on rest days.

Notice Board - Displayed

• The rate of minimum wage is fixed.

• Abstract of the Act.

• Name and address of the Inspector in English, Hindi, and regional language.

Claims

• Within 6 months.

Penalty

• Breach of provision and working hours – 6 months imprisonment or a fine of Rs. 500/-

• Failure to maintain registers – a fine of Rs. 500/-

Key Points for MCQ 

1. Minimum Wages Act - year 1948 

2. Applicable to the workers who are not governed by the Payment of Wages Act and the Factories Act. 

3. Applicable to the unorganized sector. 

4. Workers employed in the Scheduled employment list in the Act - Minimum Wages fixed by the Central Government (Ministry of Labour) 

5. Minimum wages - Revised once in 5 years. 

6. Wage Revision Committee - Members representing Employer and Employee - in equal numbers.  Independent members - not more than 1/3rd of Total Members 

7. Indian Railways - Local rate fixed and revised every year. This can be enhanced by DRM/GM at the rate of 20% to 33% with the Finance concurrence. 

8. Wage period - Not exceeding one month. 

9. Less than 1000 workers - wages paid within 7 days from the wage period.  

10. More than 1000 workers - wages paid within 10 days from the wage period.  

11. Daily - not more than 9 hours (if spread over - not more than 12 hours)

12. Monthly - Not more than 48 hours

13. OTA -Over Time Allowance -  Twice the wages

14. Rest - One day rest with wages - per every week. 

15. Discharge from Service - Wages - within two days. 

16. Retrenchment Compensation - On the same day 

17. Pay Slip - One day before wages paid. 

18. Failure to maintain Registers - Fine Rs. 500

19. Breach of provision & working hours - Fine Rs.500 or 6 months imprisonment or both.  

20. Claims - Within 6 months. 

*****