Railway Accounts Department Examinations

Showing posts with label IRCTC. Show all posts
Showing posts with label IRCTC. Show all posts

Monday, November 6, 2023




§  Full form: Indian Railway  Catering & Tourism Corporation

§  Incorporated on 27th September, 1999  (incidentally, World Tourism day falls on 27th September)

§  Hqrs: New Delhi

§  Zonal Offices - 5 ( New Delhi, Mumbai, Kolkata, Chennai & Secunderabad)

§  Regional Offices - 10 ( Lucknow, Chandigarh, Jaipur, Bhopal, Ahmadabad, Guwahati, Bhubaneshwar, Patna, Ernakulam & Bangalore)

§  Internet Ticketing Office - New Delhi

§  Tourism Office - New Delhi

§  Mini Ratna (Category 1) CPSE (Central Public Sector Enterprise)

§  Extended arm of Indian Railways in the areas of Internet ticketing, catering, tourism

§   Vision:  

1.       Global Reservation System

2.       Professionalization of  Catering & Hospitality services

3.       Development of Budget Hotels

4.       Special Tourism packages.

§  IRCTC is the fourth railway company to be listed on the bourses after RITES, Rail Vikas Nigam Ltd and IRCON International Ltd.

§  The initial public offering (IPO) of ₹645 crore concluded in October, 2019.

§  Subscribed 112 times at a price band of ₹315-320 per share (Face Value is Rs. 10), making it the most successful share sale since January 2018.

§  IRCTC stock price as on 06.11.2022 is Rs. 671 /-

§  The government now owns 87.4% stake in the railway tourism company.


                                                         Core activities

Internet Ticketing

Catering & Hospitality

Travel & Tourism

Packaged Drinking Water

 (Rail Neer)

 Internet Ticketing:

 §  Started in the year 2002 with i-Ticket.  Later, e-Ticket was introduced in the year 2005

2021-22 year data - No of Tickets Sold

In One Year

In One day

In One Hour

In One Minute

In One Second

41.75 Crores

11.44 Lakhs




§   IRCTC Mobile App - Approximately 10 Crores Users

§   IRCTC's share in Total Train Reserved Tickets   - 70 %.  Hope the share will climb up to 95 % in coming years.

§  New initiatives in Ticketing sector.

1.       Waitlist confirmation prediction facility

2.       Facility of Book now pay later (after 15 days)

3.       Train Vacant Seat chart module - to view complete information of vacant, booked and partially booked berths in a train reservation chart


      Catering & Hospitality

·         One of the largest hospitality & catering companies of the country.

·         Covering Passenger trains, Railway Stations etc.

·         On board catering services - 480 trains (incl: Rajdhani, Shatabdi, Duronto, Gatiman, Vande Bharat & Tejas)

·         TSV - Train Side Vending services in Trains which do not have pantry car provision.

·         Catering Policy 2017 - Divides Catering business into " Meal Production" and " Meal Distribution".

·         Executive Lounges at important stations with facilities of reclining sofa, buffet service, wi-fi, shower like in Airports with nominal charges.

·         E- Catering facility - Order online.

·         Live streaming of 43 Base Kitchensclick for New Delhi Base kitchen 


Travel & Tourism

·         Rail tour packages  - Runs 70 Rail tours

·         Special Tourist trains  - Bharat Darshan,  Aastha circuit

·         Buddhist circuit train

·         Majestic tourist train - to cover important destinations in Rajasthan 


·         Maharajas' Express - The best luxury train in the World  (for 2 people - 4 days journey covered Agra & Jaipur costs Rs. 6 Lakhs approx)   click for more information 


Public can book Trains, coaches and saloons exclusively for any event/function through online.

·         Retiring Rooms - Major Railway Stations

·         Budget Hotels - Rail Yatri Niwas at New Delhi and Howrah.  BNR(Bengal Nagpur Railway - old name of South East Railway)  Hotels at Puri & Ranchi.

·         Air ticketing through IRCTC website.

Rail Neer Plants

·         Branded packaging water "Rail Neer" for Rail commuters

·         11 operational Rail Neer plants.


Tuesday, October 25, 2022

RA - Railway Saloon

 Railway Saloon  - Home on Wheels

  • RA stands for Railway Saloon

  • Travel in an exclusive Railway Saloon to relive the era of the Raj


  • Facility provided by IRCTC on Charter


  • Ideal for those seeking privacy and exclusivity with their family or for newly married couples or  hosting meetings for business purposes.



  • For cooking fresh food while on Travel

  • Fully equipped with Utensils, Sink, Refrigerator, RO purified water

  • Will provide Cook and Provisions if required at additional cost.




  • Two AC Bedrooms 

  • One Twin Bedroom like in Hotel and another with two beds as in AC 1 coupe.

  • Attached bathrooms with hot / cold water, shower, water closet. 

  • Luggage racks, cupboards, writing table, dressing table etc. 

Living Cum Dining Room

  • Spacious AC room with Sofas, TV, Dining table 

Other features:

  • In addition to the Bedrooms, Every RA has 4 to 6 extra berths/beds for accommodating more people

  • One AC Attendant and one General Attendant  - available

  • RA can be attached from all major Stations in most Express Trains subject to technical feasibility.


Sunday, July 5, 2020

Private Trains in India

       »            Private trains in Indian Railways  - First time in its 166 year history -

       »            First Private Train is Tejas Express - Between New Delhi and Lucknow - From 5th October, 2019  - by Private player i.e., IRCTC - Indian Railways Catering & Tourism Corporation, a Public limited company of Indian Railways (recently made in Stock market debut/entry)

Swanky / high class features (aircraft - like frills) of Tejas Express - 1st Private train

ü  On-board entertainment
ü  Meals with local flavour / taste
ü  RO water purifiers in every coach
ü   Tea & Coffee vending machines
ü  Aircraft style trolleys to serve passengers
ü  Home to destination luggage pickup and drop facility.
ü  Free travel insurance with Rs. 25 lakh coverage
ü  Call buttons to request crew service
ü  Automatic doors

       »            However the above frills will come at a premium.   For example, fare between New Delhi and Lucknow costs Rs. 880 in Shatabdi Express (Indian Railways), the same is at Rs. 1125/- for Tejas Express (IRCTC) for Chair car.
       »            Onboard the Tejas Express - Ticket examiners & Service crew by IRCTC and Loco pilots and Guard by Indian Railways.
       »            IRCTC willl pay haulage charges and lease charges to Indian Railways.
       »            Advertisements  - Inside and outside of Tejas Express train coaches - Revenue goes to IRCTC

Let us check highlights of  Draft Documents for discussion on Private Participation in 150 Passenger Trains by NITI Aayog :-

Click for NITI Aayog Report

ü  100 routes
ü  10 to 12 clusters / groups
ü  Private investment of Rs. 22,500 Crores
ü  Concession Period - 35 years.
ü  Right to collect Market linked fares i.e., based on Demand.
ü  Flexibility for Class composition i.e., composition of AC and Sleeper coaches.
ü  Flexibility for number of halts.
ü  Procurement of Technology Agnostic rakes (train sets)  from the source they wish. But subject to compliance with output based standards & specifications.
ü  Two-stage Bidding Process – RFQ - Request For Quotation & RFP - Request For Proposal
ü  Bidding on cluster basis – Each cluster a project (entailing around 12 rakes)
ü  Bid Parameter: Gross Revenue Share. Selection of Successful Bidder based on highest revenue share;
ü  Each bidder eligible for award of maximum 3 clusters
ü  Access to track and signaling network on payment of Fixed pre specified haulage charges including terminal, traction, transportation, track maintenance, signaling costs, and overheads Annexure
ü  Compliance with pre-approved Train Operations Plan
ü  Access to Depot Site & Washing Line
ü  Use of concierge services
ü  Implement a transparent and non-discriminatory system for dispatch and movement of Trains
ü   Procurement of entire rake (minimum 16 coaches a Train)  - on Concessionaire (that is private player)
ü  Scheduled maintenance for first pit examination not before 31 days of the previous scheduled maintenance or a travel of ~40000 kms
ü  No examination of train before a travel of ~7000 kms*
ü  Trains to be prototype tested and ready for Operations as per Project Schedule.
ü  COD (Commercial Operation Date) - Deployment of first train on track
ü  Deployment of 100% Trains within 5 years

ü  Operations to start within 3 years from Appointed Date

Why Private Trains ?
ü  Introduce Modern technology Rolling Stock with reduced maintenance (POH)
ü  Reducing journey time
ü  World class service with improved user experience
ü  Capacity constraints lead to loss of passenger business to other modes i.e., Air traffic.
ü  Huge unmet demand. Reduced Supply Demand deficit. In 2017-18, Waitlisted passengers are 8.85 Crores which is approximately 15 % of Total Reserved passengers 65 Crores. 
ü  5% Railway reserved segment in CAGR (Compounded Annual Growth Rate) vis-a’-vis 13% air traffic growth (2013-18)
ü  Flexibility to procure rolling stock from source of choice, subject to compatibility with IR standards.
ü  Third-party certification by Accredited Independent Safety Assessor (ISA)
ü  Applicable till such time as RDSO adopts testing norms defined in UIC 518 or any other internationally accepted standards.
ü  Safety certification by IR before each trip based on travel worthiness certified by the Concessionaire
ü  Complete maintenance of Trains by Concessionaire
ü  Procure & install requisite machinery /plants for maintenance
Key Performance Indicators : -

1.       Punctuality – Delay of not more than 15 mins in departure/ arrival
2.       Reliability – Reduction in Guaranteed Reliability - Mean distance travelled between two Failures
3.       Upkeep of the Trains: Hygiene, Security etc
4.       Monthly Report on KPI (Key Performance Indicators) Compliance for each Train
5.       Damages for non-compliance of KPI – Calculated at a % of Haulage Charges
6.       For delay due to Authority i.e., Indian Railways - damages payable by Authority

  1. Concessionaire Revenue: User Fare - Demand, collect and appropriate Market Linked fare from users of Trains. Charges/fee for other related services
  2. Concessionaire Payment: Concession Fee: Gross Revenue Share (% provided in the bid). Haulage Charges - from the date of commencement of operations; indexed (WPI - Wholesale Price Index) every 2 years per a pre-specified formula.
  3. Termination Payment basis the Adjusted Depreciated Value of rakes on Concessionaire / Authority Default
Eligibility Criteria:
  1. Eligible applicant may be a - domestic or international entity – government/private company, fund etc
  2. Technical Capacity: Minimum sum of Rs 2700 crore over last 5 years. Against payments for development or construction of Eligible Projects OR revenue received from Eligible Projects
  3. Financial Capacity : Minimum Net Worth - Rs 450 crore


1.        Relief & Restoration by Railways
2.       Compensation for claims in respect of loss of life, bodily injury, luggage and goods etc. to be covered under Insurance taken by the Concessionaire

Bidding Timeline - Private Trains

Invitation of applications under RFQ - Request For Quotation
Short listing based on Technical and Financial criteria
Invitation of bids from shortlisted applicants under RFQ
Selection of successful bidders for each cluster
Award of Project
January 2020 =T
T + 60 days
T + 70 days
T + 150 days
T + 180 days

Haulage charges (for 16 Coach Train):

Haulage charge (Rs. TKM - Track Kilo Meter)
Terminal Cost
Traction (includes Energy)
Track Maintenance

Who mooted the proposal of Private Trains

»            In November, 2018, Niti Ayog released the document, ‘Strategy for New India @ 75’, and set goals for the year 2022-23 (75th anniversary of India's independence) and identified a diverse range of 41 areas that recognize the progress already made; and challenges that remain; identify binding constraints in specific sectors; and suggest the way forward for achieving the stated objectives.

Observations of Niti Ayog

ü  Railways share in surface transport is very low i.e., 33 percent in 2015 year ( 86 % in 1950 year ) due to shortfall in carrying capacity and lack of price competitiveness.

ü  The expenditure on the railways as a percentage of transport expenditure declined from 56 per cent in 1985-90 (7th plan) to 30 per cent in 2007- 12

ü  IR’s golden quadrilateral and its diagonals make up only 15 per cent of the total route of the railways but it transports 52 per cent of passenger traffic and 58 per cent of total freight load. This highlights the high saturation and over-utilized capacity on popular routes. Since passenger and freight traffic move on the same tracks in India, we have not been able to increase speed or capacity in a significant manner relative to global benchmarks.

ü  From 1950-51 to 2013-14, the route km increased by only 23 per cent against the growth in freight and passenger km of 1,344 per cent and 1,642 per cent respectively. This highlights the over burden on line capacity and saturation. The following table signifies saturation of the route track.

Route KMs
Passenger KMs
Increase %
23 %
1642 %

Targets by 2022-23 i.e., 75th anniversary of India's independence

ü  Achieve 100 % electrification of Broad Gauge track from 40 % level in 2016-17

ü  Increase the average speed of freight trains from 24 kms/hour to 50 kms/hour

ü  Increase the average speed of passenger trains from 60 kms/hour to 80 kms/hour.

ü  Creation of new lines from present 7kms/day to 19 km/day.  That is nearly 7000 kms new lines per year.

ü  Increase the share of non-fare revenues in total revenue to 20 per cent.

ü  Safety - Achieving Zero fatalities from 2016-17 level of 238 fatalities.

ü  Punctuality of trains - 95%

ü  Share of Freight movement from current level 33 percent to 40 percent. 

ü  Freight load of 1.9 Billion tonnes (from 1.1 Billion tonnes in 2017-18)

ü  Separate suburban passenger transport from the rest of the network and put a light rail network in place in all major urban areas under local governments.

ü  Complete the commissioning of the remaining 55 of the 100 new freight terminals announced in the Rail Budget of 2016-17 under ‘Mission Hundred’

ü  Opening up the ownership and operations of freight terminals to the Private sector

ü  Opening up the ownership of locomotives and rolling stock to the private sector under a transparent, neutral (nonrailway) and fair regulatory mechanism.

ü  Rationalize fare structures and subsidies, and monetize assets to generate revenues:

ü  Monetize land resources with the railways, particularly through developing non-railway revenues such as through retail or other activities.